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I agree, reviews are used mostly to complain about the service of a company but more of us should praise Northside for their awesome customer support as I have seen their willingness to work with their customers and make sure everybody is well taken care of many times. Even though my relationship with Northside has only been a business relationship for many years, it feels more personal and I highly suggest that you contact them for your automotive needs.
I was looking for a car back in 2008 and I purchased a used 2001 Nissian Pathfinder with 120K miles and it is still going strong today. I was laid off and thei Finance department worked with me to keep my car. Great Customer Service!
First of all, for a company that has been in Manassas since 1978 and Google has been around since 1989, to only have three (3) reviews tells me one thing, most people seem to only post reviews if there's a problem. Sad! I can't say a negative word about Northside or Tom Fisher. Tom is a salesman and salesmen that have been in the business for a long time "talk" a lot. I cannot fault him for that. His "talk" is honest and he's a fair man. He's been in this business a long time and compared to other salesmen I've known, like the one who sold us our house, Tom is straight up. The rest of the staff, Jeri, Delia and Luvi are such great people that I stop in just to visit when I'm in the area. I already feel like I've known them for years. They always make me smile! As far as the car, I Love it! It had one glitch that they gladly took care of and everything is fine and dandy. I would recommend anyone to go there. I would also buy another car from them. In fact, I plan on it. For "anonymous person" and the dissatisfied "Google User", all I can say is that everyone can't be pleased all of the time but how hard did you actually try? Perfection is something no man can achieve but at Northside they do what they need to to help. Need a car? Go in and talk to Luvi Hernandez. After a while you'll forget you're in there to buy a car but at the end of the process you will leave happy. I did! One year from today I will update this review and I'm sure I'll still be satisfied. To everyone else, help out a local business. Post your story! If you're happy and you know it say... something
Happy with my car.Happy with the payments. Very easy to work with purchased n 2009.
This dealership is an OUTSTANDING establishment. The owners stand behind their cars, which are apparently carefully selected before being placed on their lot. Sure, it's a used car dealership, and with any dealership -- NEW OR USED -- second chance or not -- there is going to be some type of mark-up. However, I would much rather purchase a vehicle from a trusted dealer who has a longstanding relationship with the community than some fly by night dealer -- and there are quite a few in that vicinity -- that could not care less about the customer, or a vehicle, that's going to be passed on to a customer, that barely passed inspection. The staff and owners of this dealership have integrity and class. Stop by, and you will agree! I love my new purchase!
Dare I say amazing!! I knew my credit was in the crapper so I figured my only option was a buy here pay here place to probably get a car with car high miles and overpriced. I went to so many dealerships who told me that I was approved only to get in there and told that I needed $5K down. I did a Google search of buy here pay here and Northside Auto popped up. Obviously having the wool pulled over my eyes so many times before I really didn't want to waste time applying just to get told no. When I looked on their website they have an online chat feature which was pretty handy. I went ahead and it and was chatting with Tom the VP of the company. I explained to him my MANY attempts to get a car only to be either shot down or asked to put down a ridiculous down payment. He was very honest with me about how their process works. He requested that I fill out the online app and I scanned him the required documents. The next day Tom personally called me to let me know that I was approved. Of course, being told I was approved was not shocking since so many dealers did the same thing but turned the tables when I came in. Tom asked me what the down payment was and what I was looking for in payments. He let me know what the best vehicles for my situation were and I was given options. I picked out the car I wanted, came in the next day and left with my new car. Luvi was my sales consultant and she was great. She wasn't pushy at all and despite my credit I was treated with the same respect someone with excellent credit would have been treated. I purchased a 2000 Cadillac with only 82K miles on it. The blue book on the car is more than I am paying and to top it all off I don't have to worry about a long term car note because it is only 18mths. So for me it was a win-win situation. 5 stars for sure!
Northside Auto Sales is a used car dealership not a repair facility. My one experience with them is very positive. Northside stands behind its warranty and doesn't take customers for granted. We settled on a fair market price for my purchase and when repairs had to be made within the 30 day warranty period Northside spared no expense to do the work to my satisfaction. I have no hesitancy to recommend this dealership.